Community Notes, July 14

July 13, 2013 

Road resurfacing to cause delays

Weather permitting, the N.C. Department of Transportation will be resurfacing West Main Street from Jones Ferry Road to Hillsborough Road during July.

The resurfacing work will occur each night between 9 p.m. and 6 a.m., Sunday through Thursday. The work is expected to be complete by Friday, July 26.

Motorists can expect frequent lane closures and possible delays during the work. NCDOT reminds those traveling through the work zone to stay alert, watch signs for construction information and obey the posted speed limit.

For real-time travel information at any time, call 511, visit ncdot.gov/travel or follow NCDOT on Twitter at ncdot.gov/travel/twitter.

Rabies and microchip clinic Thursday

The Orange County Animal Services Department will offer a Microchip Clinic for cats and dogs from 3 to 5 p.m. Thursday.

The clinic will take place at the Animal Services Center, 1601 Eubanks Road in Chapel Hill. One-year rabies vaccinations will also be offered as part of the event.

Cat and dog microchips will cost $25/pet, which includes registration with 24PetWatch’s national database. Rabies vaccinations will cost $10/pet to include a tag and rabies certificate. Pet owners do not have to pay for both services in order to attend the clinic.

Dogs must be on a leash and cats must be housed inside of an individual carrier. Animals that may be nervous or unsettled should be kept inside of a vehicle, until instructed otherwise.

For more information about this and other Animal Services events, please visit orangecountync.gov/animalservices

Tax office now has live chat option

The Orange County Tax Office is expanding its communication options to include Live Chat. The objective is to continue proactive efforts to improve upon customer service.

“We have to remember that, while our typical office hours are 8 a.m. to 5 p.m., some residents are not able to communicate with us during that time. The more options we have for residents to communicate with us on a 24-hour schedule, the better our customer service will be,” said Dwane Brinson director of the Tax Office.

How does Live Chat work? A resident visits the county’s website and accesses the Tax Administration Department page. He or she clicks on the Live Chat button on the page and is asked to take a pre-chat survey. Once the survey is completed, the resident enters the live chat queue, where the next available staff member can accept the chat.

Based on the pre-chat survey, county staff can view the request, prior to acceptance of the chat to make sure he or she has the necessary background to provide assistance. Should a staff member accept a chat conversation and later find he/she cannot assist in the inquiry, the resident can easily be transferred to another staff member. When transferred, the entire dialogue between the resident and initial County staff member carries over, thereby eliminating the need for a resident to unnecessarily repeat information.

Staff may not be available to respond 24-hours a day, but at a minimum, residents will have resources to find information or submit messages during non-business hours. The live chat module allows staff to send hyperlinks to residents, instead of them having to navigate page by page.

“We have high hopes that Orange County residents will find using this option to be rewarding,” added Brinson.

Residents can use the Live Chat by visiting the County’s Web site at orangecountync.gov, click on Departments Tax Administration Contact Us.

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